MONDAY MORNING ARCHIVES - 2024
Looking for the 2023 Archives? Go here. PCBancard is the best-kept secret in the credit card processing industry… and this page is where you’ll find all the secrets to success.
Did you miss a Monday? Or are you new around here? We now have Monday Morning Archives! Get the best segments from Jason’s Monday Morning Meetings and related content, downloads, and affiliate links for the topics covered on Monday Mornings, updated here every week.
Don’t want to scroll? Skip to the latest updates:
- 7.22.24 MX Express and MX POS Bundle
- 7.15.24 New Updates to iPOSpays with Kenny
- 7.8.24 Payment Links with Kenny
- 7.1.24 MX Merchant with Kristen
- 6.24.24 PCBancard vetts TOAST!
- 6.17.24 Free POS Bundle for SMBs
- 6.10.24 How to Read a Processing Statement
- 6.3.24 MPA Submittal Process
- 5.20.24 Dejapaypro D1 Register with Kevin O’Connell
- 5.6.24 This is You’re Business (You’re not an Employee)
- 4.29.05 Michael DeLecce with Koronas POS
- 4.22.24 Jason’s Three Step Guide from Prospecting to Close
- 4.15.24 PayRight Health Solutions with Jim Sheridan
- 4.1.24 Restaurants and MX Merchant
- 3.25.24 April – October are the Best Months for Merchant Services
- 3/18/24 Dejavoo Part 2: Kevin O’Connell and the iPOSpays Gateway
- 3/12/24 Kevin O’Connell Part 1: Dejavoo Systems Overview
- 3/4/24 MX POS with Adam Ait
- 2/26/24 IPOS with Kenny
- 2/19/24 Union POS with Jeffrey Sanders
- 2/12/24 HotSauce POS with Dan Kevan
- 2/5/24 Objection Handling & Buyers Sign
- 1/29/24 Plastiq & CPX with Jim Sheridan
- 1/15/23 New Agent Book & PCI Compliance Best Practice
- 1/8/24 2024 and the $10,000 Bonus
7.22.24 MX POS with Kenny, plus new MX POS Bundle Announcement!
[0:00 – 3:15] Pamela’s Deal
[3:38 – 14:00] MX Express: for merchants on the go.
- Used on a mobile device available on apple/android devices.
- Can pair with a bluetooth/credit card reader.
- Can text receipts, and add tips.
- Doesn’t support Dual Pricing at this time
- Features can support line busting
- Great as a back-up in case terminal goes down.
- Where to find more info
[14:30 – 24:00] MX POS Bundle (formally known as OVVI)
- Retail, Restaurant, and Salon applications
- Supports Dual Pricing
- Salon offers appointments and scheduling
- Supports inventory and up to 30,000 skews
- Free Bundle MX POS $89.00 includes POS system, Cash Drawer, Printer, PinPad, Monthly Software fee (does not include $64.95 Dual Pricing fee)
- $153.95 is software and dual pricing combined.
- No set-up fee, no upfront costs.
- Schedule demo from within Priority University
[24:30 – 1:00:00] Open Q&A
Related Content:
More info on MX Express: https://university.prioritycommerce.com/wp-content/uploads/2024/07/MX-Merchant-Express-User-Guide.pdf
More info on MX POS: https://prioritycommerce.com/smb-payments/mx-pos/
7.15.23 New features of iPOS backend with Kenny
[0:00 – 6:30] Industries that are HOT right now
- Pizzarias, Auto Industry, Lawyers, Rockeries, Entertainment Clubs
[6:30 – 28:30] New updates to the iPOS with Kenny
- Cloud POS Virtual Terminal features
[28:30 – 35:00] Open Q&A
Related Content
7.11.24 Priority Feature #2: Payment Links with Kenny. This method creates a hassle-free way of accepting payments, no integration needed and convenient for customers. Can be added to a website!
[0 – 6:00] Agent of the Month Announcement!
- monthly acknowledgment for efforts being made, they get $50 gift card, and certificate framed. Congrats Debbie Gregory and Randy Sinclair!
[6:00 – 35:00] Priority focus #2: Payment Links with Kenny
- Merchants have access to Payment Links right away. No need to purchase an app.
- The merchant or the office can assist them in finding or setting this up.
- Looks like a hosted payment page where customers can go online and make a payment themselves, such as churches, fundraisers, charities, etc.
- Q: Does the merchant need to have a website? A: No.
- Also great for a backup option to take payments.
- Supports Dual Pricing via ACH.
[35:00 – 45:00] Open Q&A and advice from our experts in the industry!
Related Content:
Learn more about Payment Links at Priority University. (Password priority23!)
7.1.24 Priority Feature #1: MX Merchant & Quick Pay with Kristen. (aka back-up Payment Gateway and Reporting/Back Office)
[0:00 – 16:50] Announcements
- How to find Priority Solutions in the Partner Training Portal
- https://pcbancard.com/partner-training/priority-solutions/
[3:20 – 16:50] Taking payments: Every merchant is set up with MX merchant giving them access to a virtual terminal and more. Any merchant boarded with Priority gets access to MX products upon approval (via a welcome email).
- Quick Pay is Priority’s Gateway/Virtual Terminal
- How to enter customer info and set up recurring payments
- Accessible from cell phone
[16:50 – 27:00] Reports: Back office and how to see transactions, batch reports, chargebacks etc. This is information merchants will see from their terminal (do not need to use Quick Pay/VT to see this information).
[27:20 – 34:00] MX Merchant Apps.
- Additional apps available to merchants for a charge. Can be activated after MX merchant is set up.
[34:00 – 43:00] Difference between MX Merchant and IPOSpays.
[43:00 – 50:00] Dejavoo alert and iPOS 2FA
[50:00 – 1:00:00] What is the biggest benefit of MX merchant to our merchants?
- Ability to access statements and Quick Pay (back-up terminal)
- Jason’s pitch for value of MX merchant: we want to empower you to be able to gather whatever information you want at your fingertips. With your current processor what are you getting besides that terminal?
[1:00:00 – 1:07:22] What are other processors doing and how does PCBancard compare?
Related Content:
Learn more about MX Merchant and Quick Pay at Priority University. (Password priority23!)
6.24.24 PCBancard vetts TOAST.
[0:00 – 18:00] Toast comes to do a demo! Robin acted as a manager and had a Toast rep come to their diner for a demo. Rep brought hardware, and laptop to show features. Most are third-party features, this is how price is determined. Equipment costs = $9,000 for station, 3 handhelds, kitchen display monitor, and kitchen printer. Can’t afford $9K? They offer a payment plan, which effectively is a Cash Advance. If not interested in the payment plan, equipment is offered for a special price of $900. Additional $400/month for the life of the account for SAAS fees. Also said Dual Pricing is illegal (which is false). Offered Cash Discount/Surcharge as an alternative and the ability to make money off the processing (which is illegal). Robin required terms and conditions before signing, was told they don’t get T’s and C’s until they sign and are a live merchant. Finally received the T’s and C’s … and they had the “guest” terms of service. The contract came back with different rates than were quoted at the meeting.
[30.00 – 48:00] Other findings about Toast
- Toast owns the customer relationship and can charge customers whatever they want
- Cancelation fees are sky high because of the lease agreement.
- Toast use Vantiv and Worldpay for processing – takes no responsibility for processing. They own the hardware and software, and third party the rest.
- Reps talk about Toast in the marketplace
[59:00 – ]
- Homework: dig into Priority Products in the Partner Training Portal
Related Content:
- BBB Toast Complaints: https://www.bbb.org/us/ma/boston/profile/point-of-sale-systems/toast-inc-0021-164973/complaints
- Priority University in PTP: https://pcbancard.com/partner-training/priority-solutions/
6.17.24 Free POS Bundle for SMBs and Food Trucks!
[0:00 – 4:00] Randy and Debbie received Business of the Year out of 800 Businesses! How did they do it? The charity program. Listen to Randy talk about how they got this done!
[4:00 – 10:00] Reps Standing Out!
[10:00 – 30:00] POS BUNDLE-Now $100 Per Month! Links to downloads below.
[30:00 – 47:06] Open Q&A
-information about Toast, how to help merchants better understand what they are getting into.
Related Content:
6.10.24 How to Read a Processing Statement – with Jason Reed! Most of the time we don’t have to worry about what fees mean what – because when we write a Dual Pricing deal, all of those fees go away for a merchant! However, when you turn a statement into Jason, you will always get a Traditional and Dual Pricing proposal back. This meeting reviews what you can and can’t do about the fees you see on a processing statement with Traditional processing.
6.3.24 MPA Submittal Process: Reviewing the Merchant Application and Turning in Your Deal! Jason review what happens when your merchant has agreed to processing with PCBancard (either on Traditional or Dual Pricing) – here’s how to get your deal in, and how the office will help you.
[3:00 – 1:12:00] How to Submit a Quick App or Jotform, plus what is needed to submit your deal.
[1:13:00 – ] How to send documents over to the office
- Make sure you email support@pcbancard.com after you submit your deal into OneHub
[1:22:00 – 1:30:00] What happens after your deal is approved.
- Our IT department will call and help them run their first transaction
[1:32:00] OPen Q&A
Related Content:
Sales Guide from Prospecting To Close Step 4
5.20.24 A closer look at the Dejapaypro D1 Register with Kevin O’Connell from Dejavoo!
00:00 Intro and Opportunities: Best time to sell is now through October!
Related Content:
- D1 Hardware: dejavoo.io/products/d1
- Dejapaypro Software: https://dejavoo.io/products/softwares/dejapaypro/
- D1 Brochure
5.6.24 Why this industry might not be for you! Plus the May Bonus and 30-Day Challenge.
[0:00 – 1:05] This is YOUR business – are you building it or not? With special guest Steve Mynhier.
- If you hit your numbers, and get a deal in during our 30-Day Challenge – you’ll get an additional $500 for your Dual Pricing Deal
- If you don’t join the challenge but you write 2 Dual Pricing Deals, then you get $500
- Must send spreadsheets over to Emma every Friday (30 Day Challenge Tracking Sheet + Accounts being Worked Sheet) via text or email
- Volume must be a minimum of $25,000 per month
- Must have correct Service Fee of 3.99% or flat fee (if under $20.00 avg ticket).
- Seasonal businesses do not qualify. (Must process all 12 months of the year)
- Bonus is subject to adjustments and chargebacks if deals cancel within 12 month period
- Only new accounts qualify (no changeovers)
- If deal has no processing statements, bonus is subject to be paid once all qualifying deals process min amounts during one month period. If statements are submitted showing $25K volume are submitted, bonus will be paid after the $300 has been processed
Related Content
4.29.05 Michael DeLecce joins to for an overview of Koronas POS!
[0:00 – 32:00]
Best Industries for Koronas?
- Retail Focused
- Liquor Stores, Winery’s CBD/Smoke/Vape Shops/Convenient Stores
- Events & Ticketing/Amusement Parks/Water Parks/Zoo’s etc.
Features and Benefits?
- Over 1 million Skews
- Processor Agnostic
- 30 Day Hardware Return
- 5-year Warranty
Does it offer Dual Pricing?
- Hopefully by the end of the 2024 it will offer Dual Pricing
- Does offer Cash Discount, Surcharge
[32:00 – 35:00]
- Open Q&A
Related Content
Merchant Demo Booking Link (with Gavin Stringham)
4.22.24: Monday Morning Topic: How to Use the Sales Guide from Prospect to Close and Setting your Expectations Properly!
- Step One: Prospect for the Appointment – Goal of Prospecting is to set an appointment.
- Step Two: The Appointment and the Presentation – Goal of the Appointment is to leave with 1 month processing statement or volume so you can create a custom proposal. Next, Contact proposals@pcbancard.com with information from your meeting and equipment questions and statement or volume.
- Step Three: Proposal and the Close. Present your proposal with savings on processing and equipment start-up costs. Have your closing docs ready!
Refer to the Sales Guide for more specifics.
Related Content:
4.15.23 Pay Right Health Solutions with Jim Sheridan from Priority Payments! Who is PayRight for and what does it do?
Summary of the call: PayRight Health Solutions is brought to you by Priority Payments and MX Merchant. PayRight is a modern approach to an older billing system – without having to fully upgrade to pay significant premiums. PayRight is for the 35%-40% of medical offices that are still using manual processes for their billing. See file folders behind the desk? Notice they are sending invoices via snail mail or calling patients about their bill? PayRight could be a good fit. Listen to the call to find out who PayRight is good for, and not good for!
Verticals: Doctors Office, Chiro’s, Dental, Boutique style offices.
Related Content
Merchant-Facing-Product-Overview-PayRight
PayRight Health Solutions (in Priority University – Password priority23!)
4.1.24 MEETING SUMMARY: Today’s discussion revolves what a merchant receives when they get the e-sign from the office. We also talked about how to combat Toast, and working with Restaurants.
[1:00 – 7:00] Jot Form / Quick App Review – what your merchant gets when Kristen sends the document for signature to your merchant. Jason also reviews additional MC merchant add-ons. The rep will be cc’d on this email. Example e-sign doc here | MX Merchant Marketplace Apps PDF
[25:58] Competing with Toast
[33:24] Sales Strategies & Avoiding Negative Remarks
[42:24] Building Rapport & Identifying Opportunities
[01:06:41] Prospecting & Persistence with Steve M.
[01:09:16] First Impression & Dealing with Rejection
Related Content:
Example Merchant Processing Application & Agreement
PCBancard – MX Marketplace Apps PDF
Priority University (Password priority23!)
Level 2/Level 3 Flyer (with QR code to video)
3.25.24 MEETING SUMMARY: Next 6 months are the best in Merchant Services! They got their statements, They know what they are paying. If you aren’t talking to business owners someone else is. Make sure you find updates to the Agent Presentation Book. Ask Kenny or Tina for assistance with Download Sheet if needed, and use your Live Price Sheet
[0:00] Sean and why this is the best season in merchant services. Businesses are filing taxes!
[04:18] Randy discusses the impact of the Charity Program
[16:29] Tips on How to Build Your Confidence
[46:21] Cash vs. Card and Compliance
[58:34] Advice on Networking
[01:17:46] Follow-up and Sales Goals
Related Content
Updated Agent Presentation Book (including Quick App, Purchase Agreement, Download Sheet, Charity Form, and Optional Cancellation form are all included)
3.18.24 Dejavoo Part 2: Kevin O’Connell and iPOSpays Gateway. iPOSpays is under the umbrella of Dejavoo systems.
Features of a gateway:
Omni commerce channel with all of your reporting’s in one system.
Overview of P Series Terminals:
P1 = Countertop terminal
P3 = Wireless terminals Wifi or 4G.
P5 = Smaller, thinner and lighter than an iPhone SE
[Min 16:15]
iPOSpays Gateway Demo
-how to check on your Merchants
-tap on the phone mechanism.
[Min 21:30]
-Paya ACH recurring payment plan
-what to find out in your discovery meetings
-CloudPos = Virtual Terminal
tipping after batch is closed feature
Related Content:
- dejavoosystems.com is a powerful tool for you to show all of your products to your merchants. This
portal has quick reference guides, manual guides, etc. - iPOSsystems.com is where you can learn more about this powerful gateway.
- Check out iPOSsystems on YouTube here for your additional learning
3.14.24 Part 1: Dejavoo Product Overview with Kevin O’Connell. Dejavoo has recently expanded into an Omni-commerce solution for business owners, and Kevin gives an overview of the entire Dejavoo ecosystem! Get ready to take some notes in Part 1 of our Dejavoo Deep-dive.
[0 – 20:00] Who is Dejavoo, Who is iPOS systems and where did it all begin?
- 1993 – present overview of Dejevoo, and the hardware and software they have offered in the past vs what they offer now, plus what makes the new QD and P lines unique.
[20:00 – 31:45] Dejavoo is now a one-stop shop for your merchants, and they want to provide a choice for your merchants.
Here’s all of the products Dejavoo can offer:
- Z8, Z11, Z9, V6 pin-pad
- QD1, QD2, QD3, QD4, QD5
- P1, P3, P5
- Virtual Terminal with iPOSpays
- Terminal on a cell phone with iPOSgo!
- Overview of software: SPIN, Denovo, DejaPayPro, iPOSpays
- Why are the P terminals so special? If they are so special why aren’t they more expensive?
[42:50 – 48:15] iPOS pays Omnicommerce-channel system. iPOSpays selling points for merchants:
- Voiding, refunding, batching from a terminal
- Ability to do a tip after batch is closed
- Cash Discount, Surcharge, Dual Pricing, all available on card present and card not present transactions.
- PAYA partnership for ACH
- Report back to Quickbooks accounting online software
- Level 2/Level 3 Processing for card present/card not present.
- When should I place a QD instead of a P terminal?
- Can any of these terminals add a small amount of inventory? (answer at minute 56:50)
- Qd2 + DejaPayPro = food truck
- P Line terminals soon to offer lite inventory. Up to 70 Skews (avail end of March)
- 1:04:00 DejaPayPro Product line overview with Denovo backend
- How to Dual Pricing and adding inventory on P terminal.
- How to split a check on the P series.
- DejaPayPro and Denovo quick overview
- How much do Dejavoo terminals and virtual terminals cost? Check the live price sheet here
- Download Equipment Book here
- ipossystems.com
- dejavoosystems.com
3.4.24 Adam Ait from MX POS and Priority Payments join us on our Monday Morning Meeting for an overview of MX POS – previously known as OVVi POS!
[0.00 – 1:03:00) Adam Ait gives an overview of MX POS, its benefits, verticals it’s best for, and what separates MX POS from other POS systems.
- Support offered 7 am – 12 am Central time M-F
- 7:30 am – 11:00 pm Central time Sat-Sun
- Cost $49 per month, $39 for each subsequent POS
- Mobile is $29/month (A920 Pro)
- Restaurants – Quick Service, Full Service restaurants, Casual dining, coffee shops, donut shops, bars, lounges, etc.
- Retail: Liquor Stores, Smoke shops, convenience stores, etc. Capable of holding 30,000 SKU’s
Adam shows the end-users view of MX POS, and functionalities such as add, modify, change a price, create an employee profile, etc. Cloud back office is accessible from anywhere.
[1:03:00 – 1:28:00]
Jason reviews MX POS versus Hot Sauce and answers your questions.
Housekeeping!
- Use the Facebook Group
- Use your Credit Card Processing eBook! It’s for business owners to become more educated on where their fees are going, how to eliminate fees, etc.
- Say this: “I can’t stay long, but trying to help business owners in the area understand more about their credit card processing, would you mind if I sent you our free eBook to help you better understand how your processing works?”
Related Content
Learn more about MX POS at Priority’s site here: https://prioritycommerce.com/smb-payments/mx-pos/
PCBancard’s Customer Relationship manager for MX POS is Karlie Christianson: karlie.christensen@prth.com
Contact Karlie if you would like a demo of MX POS with your merchant.
2.19.24 Union POS with Jeffrey Sanders: “Union is a modern hospitality operating system, built for busy bars & restaurants by industry veterans, that is proven to improve guest experiences and make bars and bartenders more money. Our tools remove the pain points that are holding you back from your busiest day ever.”
Related Content:
10.12.24 What’s the benefits of Hot Sauce? What’s the functionality? What type of industries are they good for? Dan from Hot Sauce answers these questions and gives an overview of Hot Sauce POS on our Monday Morning call.
[0 – 25:00] Who is Hot Sauce for? Restaurant POS bars and nightclubs, primarily. Along with Pizza places, Mexican Restaurants, and sit-down restaurants. Dan reviews Hot Sauce Functionality, Demo Layout etc.
[20:00 – 25:00] Dan shows how Dual Pricing looks on Hot Sauce. Before it’s paid, the receipt will show both prices for each item and two totals at the bottom. (Cash and Card). After it’s been paid anything it shows the total for the price that was selected.
[25:00 – 44:00] Open Q&A
- Does Hot Sauce deal with Gift and Loyalty cards?
- How does Hot Sauce manage pay or order at the table?
- Can owners login from anywhere to run their business?
- Why is Hot Sauce better than other POS systems?
Answer: Support. Staff people have actual restaurant experience.
Within 10 to 15 minutes of leaving a message they get a call back. Ability to meet the needs of food and beverage industry. Not trying to be one size-fits all for everybody. We stay in our lane.
[44:00 – 55:00] Once is turned over to you guys when it comes to the installation process. What should merchants and reps expect?
Answer: Understand the process they are about to embark on when they get a new POS system.
Generally, 2-3 weeks until the system is operational and installed.
We will contact them within 48 hours of receiving the contract. Merchants will receive a call from our team along with an email spelling out that process so they know what to expect over the implementation process.
We’re going to verify the equipment to make sure everything we have received is what they want, then we’ll request shipping.
During that process, we start the menu filled and review process. We find an installer in the area, Monday through Friday. We give the merchant videos, and a technician available to them directly during the first three hours they are using the system.
Local tech to set things up but not a Hot Sauce employee. Sometimes seasoned agents do installs.
[55:00 – 1:06:00] Mission Control, phone app and new HotSauce coming this year.
What is the cost for the merchant:
- $599 for set up fee and equipment. They are not buying the system. The equipment is being placed for free.
- If you are a rep paying for equipment – the rep will pay $500.
- $79 per station per month for software and support.
- Reminder: PCB will pay to have menus redone bc Visa/Mastercard wants to see both prices displayed.
Related Content:
Want a demo with your merchant? Go to: Hotsaucedemos.com – schedule a live demo with your merchant
2/5/24 Overcoming Objections and Recognizing a Buyer’s Sign.
Don’t get objections confused with buyer signs! Use buffer statements and porcupine questions.
Jason covers how to overcome the following “objections”
- “I don’t understand”
- “I’m in a contract”
- “I need to talk to my business partner”
- “I want to think about it”
- “My company is cheaper”
- “Send me more information”
Related Content
Jason’s recommended book: Overcoming Objections by Carl Henry
Recommended Courses: James Shepherd training: “The Objections” in How to Sell Dual Pricing Course
1.15.23 Monday Morning Meeting with Emma and Kristen
[0 – 12:30] Emma covers the new Agent 2024 Presentation Book and Quick App, where to find the “Junk Drawer” in the Partner Training Portal, etc.
[12:30 – 27:00] Kristen shows how a merchant can find their MID in MX Merchant. She also discusses the process for getting a merchant started with PCI compliance.
Here’s the recommended process for getting your merchant going on their PCI compliance:
1. Get them up and processing first. Once they are up and running, within the first 30 days, tell them it’s time to get their PCI compliance done so they don’t get fined.
2. Contact Kristen and ask her to send the registration email. Once she sends that email, the merchant must login within 24 hours to register. Kristen will let you know when the email is sent so you can follow up with your merchant.
3. Once your merchant has registered for PCI, they will get an instruction guide and phone number to call for help. Best practice is to set up a time to go to your merchant’s location and help them through this.
Related Content
1.8.24 – Welcome to 2024! The $10,000 is available for everyone this year.
Related Content
1/29/24 Jim Sheridan from Priority joins us for a conversation about CPX & Plastiq.
[0:00 – 6:42] Jason’s intro Plastiq: Gives merchants the ability to pay any vendor however they take cards. You can use your business card, something you’re getting the rewards for. This is your business rewards card. Make a payment to any vendor. Use their personal card that they get their rewards for allows them to transfer it to ACH, credit card transactions, or wire transfer. Jim Sheridan intro: This is receivables management. This is money coming in and money coming out for business owners.
[6:42 -15:50] Priority Payables Product Overview: Payments and banking come together. How priority is able to offer as a service, receivable, management solutions, check, debit ACH payments, as well as payable solutions.
[15:50 – 29:00] What is Plastiq? Unlocking working capital with your credit card. Improve efficiency, generate cash back, even help merchants out when they’re in a pinch: What happens when your taxes for the quarter are due, you’ve got payroll, you’ve got five different invoices totaling $15K with $4K in your checking account—what do you do? Here at PCBancard we can handle your payables and your receivables. So you load up your invoices, we take care of everything else. Your vendors don’t need to sign up.
[29:00 – 34:00] Use Cases: Would you like to have an opportunity to get more points on your card? They can float themselves a small loan or “float”—they can get their points, cashback, miles etc. They can centralize their payables to where they’re not writing checks multiple times a month. How often do you have to take a cash advance or tap your line of credit? Using Plastiq is a far cheaper solution. The fee for using plastic is 2.9% A float costs 69 basis points.
[34:00 – 50:00] Value Proposition: You’re literally making money by paying your bills. As payment professionals, we have ways to increase your liquidity and help you with working capital, enhancing your ability to pay your vendors, and more.
[50:00 – 1:00:00] CPX similar program as Plastiq, but for merchants paying $10 million in payables per year. Maybe it’s that restaurant chain, or that manufacturer, lumber store etc. PCBancard becomes the card issuer. Tell your prospects: Get me a list of your suppliers and how much you pay them, and I’ll tell you how much money you can make off of those payables.
Related Content:
Learn more about Priority and CPX in your Partner Training Portal here
Learn more about Priority Solutions at Priority University (Password priority23!)